The ArcelorMittal Orbit is operated by Orbit Live Ltd, and owned by the London Legacy Development Corporation. Both organisations are committed to safeguarding the privacy of our customers and website visitors.
We may collect, store and use the following kinds of personal information:
When you navigate the internet, small text files known as cookies are placed on your computer, tablet or mobile phone. Cookies cannot be used to identify you personally.
You can find out more information about cookies at allaboutcookies.org and www.youronlinechoices.eu
We use Google Analytics to collect information about how visitors use our website. This information helps us to compile trends and analysis to help us continually improve the website user experience. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you. User data is anonymous.
You can read more about how Google’s position on privacy of analytics here.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
The majority of e-mail data will be stored for no more than two years – exceptions to this are listed below:
We may use the personal information supplied by you to:
We will not provide your personal information to any third parties for the purpose of direct marketing.
Both the venue owner – the London Legacy Development Corporation – and,the venue operator – Orbit Live Ltd – have access to the information collected by this website. AKA, a marketing supplier procured by the London Legacy Development Corporation have access to Google Analytics anonymised data.
In addition, we may disclose your personal information:
We will take appropriate technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Any payment transactions will be encrypted where possible.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your ticket order, the processing of your payment details and the provision of support services.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You have the legal right to request to see the personal data we hold on you, rectification or erasure and data portability. For this purpose you may contact the following address:
Orbit Live Limited
3-5 Thornton Street
You have the legal right to:
Request to see the personal data we hold on you, rectification or erasure and data portability.
Need to consider what happens if someone requests to withdraw their personal consent. We will need to create a message explaining the implications if someone withdraws their consent. How will affect their visit, their tickets, their rights etc.
Should we fail to meet your statutory rights you can complain to the Information Commission’s Office.
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Orbit Live Limited
3-5 Thornton Street
The data controller responsible in respect of the information collected on this website is Orbit Live Ltd.
The information we collect via the Website may include:
We do not store any credit card details.
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
|Shopping Basket||PHPSESSID||24 minutes||This cookie is used to keep track of what items are in a user’s shopping basket.|
|Cookie Consent||dtAnalyticsConsent||1 year||This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.|
|2 years||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
|Microsoft Clarity||_clck||1 year||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity’s Cookie Overview and Data Retention Policy.
|New Relic||__cfduid||1 year||This cookie is used to collect information about visitor’s experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
3 Thornton Street, Queen Elizabeth Olympic Park, Stratford, London